SKINCARE FAQs
Product Info
Are SKINLAB products safe for sensitive skin?
For sensitive skin, it’s a spectrum. While most products are suitable, if you have particularly sensitive skin, it’s best to look for the green shade in our products, which are specifically designed for sensitive skin. Additionally, we recommend asking for a free skin tester sample from your local chemist or retailer to ensure compatibility.
Can I use SKINLAB products during pregnancy?
Some SKINLAB products, such as those containing retinol or certain active ingredients, may not be recommended during pregnancy. Always consult with your healthcare provider before incorporating new skincare products during pregnancy.
How often should I use the SKINLAB VITA-A Serum?
Start by using the VITA-A Serum 2-3 times per week, gradually increasing to daily use as your skin builds tolerance to retinoids. It is advisable to use this product at night and apply sunscreen during the day.
What is the shelf life of SKINLAB products?
The shelf life is generally 36 months, with a few exceptions. The expiration date is mentioned on the box, so be sure to check the packaging for specific details.
Do SKINLAB products contain parabens or sulphates?
No, SKINLAB products are free from parabens, sulphates, and other harsh chemicals. We prioritise safe, skin-friendly ingredients that deliver effective results.
Are SKINLAB products tested on animals?
No, SKINLAB is a cruelty-free brand. We do not test any of our products or ingredients on animals.
Can SKINLAB products help with acne-prone skin?
Yes, we offer products specifically designed for acne-prone skin, such as serums and cleansers with anti-inflammatory and antibacterial properties. Always ensure you follow a proper skincare routine for optimal results.
What should I do if I experience irritation from a SKINLAB product?
If you experience irritation, discontinue use immediately and consult a dermatologist. For mild irritation, applying a soothing moisturiser can help calm the skin.
Can I layer SKINLAB products with other skincare brands?
SKINLAB products can usually be layered with those from other brands, but it largely depends on the type of product. Layering moisturisers or creams is generally acceptable. For optimal results, we suggest using products from the same SKINLAB line to enhance their benefits and ensure compatibility, avoiding any ingredients that may counteract one another.
Are SKINLAB products genocide-free?
Yes, we do not source any ingredients from countries with human rights violations, including apartheid states.
Are SKINLAB products HALAL?
Yes, SKINLAB products are HALAL-certified and suitable for consumers who adhere to HALAL guidelines.
How should I store my SKINLAB products?
Store your products in a cool, dry place, away from direct sunlight and humidity, to maintain their quality and effectiveness. Some products, such as serums, may benefit from refrigeration.
At what age should I start using SKINLAB anti-ageing products?
SKINLAB anti-ageing products can be introduced in your late twenties to early thirties, depending on your skin’s needs. Preventive care can help maintain youthful-looking skin over time.
Can SKINLAB products help reduce hyperpigmentation or dark spots?
Yes, SKINLAB offers products formulated with ingredients like Vitamin C and retinoids, which are effective in reducing the appearance of hyperpigmentation, dark spots, and uneven skin tone.
Can men use SKINLAB products?
Absolutely! We have a dedicated MEN SERIES specifically formulated to meet their unique skincare needs. Other SKINLAB products are also suitable for men.
Are SKINLAB skincare products vegan and cruelty-free?
Yes, our products are both vegan and cruelty-free. Using vegan-friendly skincare products assures you that your skincare routine is cruelty-free and beneficial for both your skin and the environment
Are SKINLAB products sourced from environmentally sustainable practices?
Yes, SKINLAB is committed to sourcing ingredients through environmentally sustainable practices, minimising our impact on the planet.
Warranties FAQs
Do SKINLAB products come with a warranty?
Yes, SKINLAB offers a limited warranty on all products. If you experience any issues due to defects in manufacturing or packaging, please contact our customer service within 30 days of purchase for assistance.
What does the SKINLAB product warranty cover?
Our warranty covers defects in manufacturing or damage to the product during shipping. It does not cover issues arising from improper storage, incorrect usage, or normal wear and tear.
How can I claim a warranty for a defective product?
To initiate a warranty claim, contact our customer service team with your order details, proof of purchase, and a description of the issue. We will provide instructions on how to return or replace the product.
Will I receive a refund or replacement under the warranty?
Depending on the nature of the issue, we offer either a replacement product or a refund. Our customer service team will guide you through the appropriate steps based on your claim.
How long is the warranty period?
SKINLAB offers a 30-day warranty from the date of purchase. If you notice any defects within this period, please contact us immediately to address the issue.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.